Job Description

Overall Purpose of the Position 

The term Customers refers to High Risk Individuals, Corporates and Organisations.

• ​​Be knowledgeable and well-informed of the regulatory requirements and amendments to regulations and law and FIAU guidelines. 

  To verify Periodic Reviews of Customers using the risk-based approach as established in the Bank’s Policies and Procedures, Customer Acceptance Policy and Customer Due Diligence Principles.   

  ​ ​To confirm the veracity of the documentation collected, collate all information arising from the analysis and record all findings on the Bank’s Evaluation Form. 

  ​ To escalate and provide recommendations to the Manager for retention or termination of business relationship.  

Operational Responsibilities 

• • ​​To verify and ensure that Customer Due Diligence Forms and any other forms are collected, and that all mandatory information has been completed appropriately in line with the Bank’s Policies and Procedures, and consistent with risk-based parameters determined in the Customer Acceptance Policy; and ensure that all the details are captured on the KYC System. 

  • ​To lead the implementation and monitoring of the ongoing monitoring program. 

  • ​Ensure that all FATCA/GATCA (CRS) and CBAR details are collected and updated on our systems

  • ​For corporate or organisations, assess and verify the information obtained from the Memorandum and Articles or Constituting Document to list the direct and indirect Ultimate Beneficial Owners or Administrators who exercise Control, drawing and updating the relative charts as per best practice outlined in the Customer Due Diligence Principles.

    To handle and respond to customers’ complaints or enquiries regarding the completion of the CDD Forms.

    ​Issue reports from SAP to analyse customer data, identify anomalies in data and sharing the findings in dashboards using MS Tools such as Excel or Power BI.

    Lead the business and system requirements initiatives, coordinate the regression testing, and ensure the successful implementation of any projects as assigned from time to time

General Responsibilities 

• • ​​To assist in the preparation of the training material, submission of reports, participate in testing of new projects, recommend updates to department manuals, procedures, and forms in line with the regulatory framework. 

  • ​To ensure compliance with Bank’s policies and procedures, circulars, and handbooks. 

  • ​To ensure high quality/standard of work and service throughout and to give customers excellent and timely feedback. 

  • ​To demonstrate team spirit by completing standard office tasks and other duties that may be reasonably assigned from time to time. 

  • ​To perform any other duties that may be assigned to him/her from time to time. 

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Qualifications, Skills & Competencies 

Mandatory

 Skill

• • ​​Excellent verbal and written communication skills using Maltese & English Language. 

  • ​Accountable, Organised, Meticulous and able to handle tight deadlines. 

  • ​Advanced knowledge of Microsoft Excel and data manipulation. 

  • ​Excellent analytical troubleshooting and interpersonal skills. 

  • ​Be computer literate with MS products. 

 Experience

Qualification

• ​​​Bachelor’s Degree or MCAST Diploma or recognised AML/CFT Certification at MQF5 Level or higher ​​ 

Desirable

 Skill

• ​​Be fluent in Maltese and English language. 

 Experience

• -

 Qualification

• -