Job Description

Overall Purpose of the Position 

To provide information on investment and insurance products through the use of a white list containing mutual funds and insurance products, for clients with an investment portfolio of up to €50,000.

 Operational Responsibilities 

• To ensure that regulatory and compliance obligations are met with the assigned clients and their respective investment portfolio.
• To identify prospects and the best way to contact these customers.
• To promote and sell investment and insurance products and services.
• To ensure that the required regulatory forms and related documents are filed and forwarded in a timely manner and in accordance with the Bank’s procedure.
• To engage in customer acquisition initiatives to attract new clients to the Investment services of the bank.
• To assure customer satisfaction by establishing a good rapport and ongoing after sales service, and further business opportunities, actively seeking opportunities for networking.
• To keep up to date customers’ records on file.
• To keep updated on the Banks’ products and services and look for opportunities to cross sell.
• To sit on committees and attend meetings when required and to take minutes accordingly.
• To inform branch colleagues about new investment and insurance products and provide management with up to date statistics on sales figures and leads generated on a regular basis.
• To identify prospects for transactions with limits which exceed their authorised limits and forward the leads to Investment Advisors and/or Private Client Advisors as applicable.
• To comply with compliance requirements.

General Responsibilities

• To submit any reports and/or particiapte in any projects and activities as may be directed from time to time.
• To ensure compliance with Bank’s policies, guidelines and underlying procedures at all times.
• To assist his/her superior in the preparation of the unit’s business plan and underlying budgets if requested.
• To perform standard office tasks including processing mail, answering phone calls, ordering supplies and filing.
• To perform any other duties that may be reasonably assigned from time to time.

Qualifications, Skills & Competencies 

Mandatory

 Skill

• Is able to work on his own with minimum guidance, and with a strong sense of prioritisation.
• Possesses a strong focus on quality of service and client relationships.
• Excellent interpersonal skills and the ability to build strong client relationships.
• Be computer literate and conversant in MS Office applications.

 Experience

• Conversant with the Investments Regulatory environment.
• Have an understanding of how the investment market works.

 Qualification

• Prepared to achieve an MFSA approved qualification for the provision of investment advice.

 Desirable

 Skill

• Strong presentation skills.

 Experience

• Keen follower of investment markets.
• Some experience in an investments/ insurance sales environment.

Qualification

• Prepared to undertake further studies in compliance, specifically the investment field.

Position level (1 being the highest level)

1. Head of Department
2. Managerial & Specialist Positions
3. Middle Management & Specialist Positions
4. Technical & Clerical Positions