Job Title:

Chief Operations Officer

Reports To:

Chief Executive Officer

Direct Reports:

Head and other Management grades, in areas such as Operations, Payments, Support/Facilities Management, Customer Profiling

Role Location:

Full-time Head Office, Malta, and/or as may be agreed

Role Level:

C-Suite, Executive Committee, other (Board and/or Management) committees

Role Purpose:

Drives operational excellence, resilience, and supports transformation efforts, ensuring efficient, scalable and customer-focused delivery of the Bank's strategy

Role Expectations:

a)     Leads operational efficiency and transformation

b)     Builds organisational capability and resilience

c)     Champions collaboration and execution

d)     Delivers efficient and customer-focused outcomes

Competencies required:

Relevant degree/professional qualification; senior management experience especially in banking and financial services, and in regulatory engagement; change and transformation leadership.