Job Description

This position is on a temporary basis.

Overall Purpose of the Position

Responsible for the day-to-day duties of the Payments Operations Unit, a business-critical function of the Bank, with direct impact on customers, financial, reputational and regulatory implications. The jobholder is responsible to ensure that the administrative functions and enquiries are performed at an optimal level. This position reports to the Senior Payments Operations Officer within Operations.

 Operational Responsibilities 

·       To carry out daily activities mainly; Processing of Inward and Outward payments, settlement of traded securities and any other processes related to SWIFT system and payment platforms, according to established standards, policies, procedures and timeframes.

·       To handle and solve telephone queries from the Branches and Contact Centre in an efficient manner and respond to customer enquiry in relation to Payments.

·       To maintain excellent communication with customers and meet their requests at all times especially in cases of difficulties and/or complications.

·       To maintain the reconciliation process of payments on a daily basis

·       To file all documents, papers, letters and records for quick and easy access and retrieval of information; to maintain and update files; to ensure that all outgoing files are registered, easily traced and tagged.

·       To perform standard office procedures including processing mail, answering phone calls, ordering supplies and other functions, which are essential to the proper operation of the Payments Operations.

·       To replace other staff members as required. 

·       To assist in compiling the information related to complaints related to payments and to solve the case in the most efficient and effective manner.

·       To interact on an ongoing basis with the business to review the quality of service and continuously seek opportunities to improve and extend services to customers.

• To actively participate in payments related projects, assist in requirements gathering, user acceptance testing and implementation of new system.

General Responsibilities 

·     To ensure compliance with Bank’s policies, guidelines and underlying procedures at all times.
·     To sit on committees and attend meetings when required and to take minutes accordingly.
·     To ensure high quality/standard or work and service throughout.
·     To perform any other duties that may be reasonably assigned from time to time.

·     To attend training as requested by the Bank.

Qualifications, Skills & Competencies  

Mandatory

 Skill

• Have good verbal and written communication skills. 
• Meticulous, takes initiative and possesses excellent analytical skills
• Be reliable, organised, meticulous and prepared to work under pressure.
• Be team player while still being able to work independently when needed.
• Committed to self-development and enjoy working in a dynamic environment.
• Customer driven with strong focus on quality of service.
• Be computer literate and conversant in MS Office applications.

Experience

• Possess some knowledge in the area of payments operations.

Qualification

• Possess or is in the process of obtaining a banking or related professional qualification.

Position level (1 being the highest level)

1. Head of Department
2. Managerial & Specialist Positions
3. Middle Management & Specialist Positions
4. Technical & Clerical Positions