Job Description

Overall Purpose of the Position 

Operational Responsibilities 

• To carry out all assigned tasks efficiently and effectively, in adherence with internal policies and procedures.
• To participate in the design and implementation of process improvements for the team.
• To participate in periodic system reviews to identify possible gaps and process inconsistencies and propose re-alignment strategies including the necessary training programmes..

Analytical Responsibilities 

• To liaise with the business analyst/s and/or client/s to ensure compliance with business requirements and agreed specifications.
• Design technical solution to achieve business objectives and document all work in accordance with agreed standards.
• Validate and further develop functional requirements into technical requirements/specifications.
• Derive non-functional requirements from a technical perspective (server uptime, bandwidth, network, etc).
• Derive technical requirements/specifications.
• Conduct technical impact assessment & determine dependencies (systems, architecture, data architecture, infrastructure, IT security perspective).
• Preparing cost benefits and analysis reports for upgrades.

Parameterisation

• To participate in the implementation of the system by handling the required system parameterisation and other implementation tasks.
• To assist in Second line support to end-users by handling IT-related incidents or service requests that are related to parameterisation in adherence with incident and service request fulfilment policies and procedures.
• To ensure that all incidents and service requests assigned to him/her that are related to parameterisation are handled promptly and effectively within agreed service levels.
• To participate in post implementation reviews to fine tune parameterisation and assess potential for improvements.

General Responsibilities

• To build relationships and liaise with various stakeholders across the business to ensure cohesion and drive a collaborative work environment.
• To actively participate in the definition of an IT Governance framework and compliance.
• To provide recommendations for prioritization of IT initiatives based on understanding of business needs, IT Systems Analysis workload, Application Architecture and budget.
• To perform any duties that may be assigned to him/her from line management from time to time.
• Keeps abreast of new and emerging technologies.

Qualifications, Skills & Competencies 

Mandatory

 Skill

• Knowledge of Information Systems Analysis and Software Development.
• Knowledge of the Software Development Life Cycle
• Analysis and Design using UML
• Customer Driven with an ability to prioritise issues based on impact.
• Excellent critical analysis and creative skills.

Experience

• Experience of working under pressure and to tight deadlines.

 Qualification

• Bachelor’s degree in Computer Science, Information Systems, Business, or other related field.

 Desirable

 Skill

• Enthusiasm for research, problem solving and learning new skills.
• Good presentation skills.
• Ability to tackle simultaneous tasks.
• Knowledge of SQL

Experience

• Proven experience in eliciting requirements and testing.

  Qualification

• Certified Computing Professional (CCP)
• Certified Analytics Professional (CAP)