Job Description

Overall Purpose of the Position

Responsible for managing the day-to-day function of the payments screening and cards transactions fraud monitoring, with immediate impact on customers and financial, regulatory and reputational implications. The jobholder is responsible to identify and mitigate fraud risk related to cards, sanction screening of payments, lead resources and co-ordinate the related functions. The jobholder will lead projects and initiatives related to the enhancements of systems under the ownership of the Unit namely the fraud management system and the payments filtering system.

Operational Responsibilities

To manage the payments screening and fraud monitoring unit within Operations to ensure that daily activities are undertaken in an efficient and effective manner, and within stipulated timeframes and budgets. These mainly including:

·     Develop anti-fraud rules in line with the Bank’s Fraud Policy whilst continuously monitoring their efficiency and identify required changes to the rules  library.

·       Review escalated fraud alerts being triggered and suggest re-calibration of the rules library as necessary.

·     Provide guidance, support and training to the rest of the team on the actions to be taken on the alerts triggered by the fraud management system and payments filtering system.

·     Take immediate action on any notifications and reporting requirements received by the card schemes to ensure compliance with their regulations and timeframes.

·       Provide management information reports and key performance indicators reports.

·       Analyse fraud performance and industry trends to identify potential fraud threats to the organisation and taking necessary prevention measures.

·       Maintain and ensure awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks.

·       Highlighting of potential concerns/risks and proactively shares best risk management practices

.

General Responsibilities

·       To ensure compliance with Bank’s policies, guidelines and underlying procedures at all times.

·       To assist in the preparation of the Unit’s business plan and underlying budgets.  This includes the preparation of action plans and reports as may be instructed from  time to time.

·       To appraise the performance of their team and ensure that the assessments are carried out on time.

·       Ensure confidentiality of all information collected during investigations.

·       To perform any other duties that may be reasonably assigned from time to time including projects and sitting on committees as required.

Qualifications, Skills & Competencies 

Mandatory

Skill

• Meticulous, takes initiative and possess excellent analytical skills.
•  Organised, diligent and attentive to detail
• Comfortable when working with high volume of transactions.
• Be a good leader, able to motivate, challenge, support team members and lead by example. 

Experience

• Have a minimum of 2 years’ experience in fraud and investigation.

Qualification

• Possess a banking or related professional qualification

Desirable

Skill 

• Be computer literate and conversant in MS Office applications

Experience 

·     Knowledge of ISO 8583 messaging.

·     Knowledge of Visa BASE I and BASE II platforms.

·     Knowledge of SEPA Rulebooks and ISO 20022 messaging

·     Knowledge of SWIFT Messaging Standards

·     Knowledge of AML/CFT Policies and Procedures

Qualification

•  Advanced Certification in fraud management.
• Certification in AML
• Masters / Bachelor’s Degree in Banking and Finance

Position level (1 being the highest level)

1. Head of Department
2. Managerial & Specialist Positions
3. Middle Management & Specialist Positions
4. Technical & Clerical Positions